Pre-Programme Component:
EQ-i 2.0 Leadership Assessment

Each participant begins the programme with a personal EQ-i 2.0 Leadership psychometric assessment, the world’s leading measure of Emotional Intelligence, scientifically validated and widely used across global institutions.

- Step 1  Assessment: Participants complete the EQ-i 2.0 online prior to the first session to establish their Emotional Intelligence baseline.

- Step 2  Individual Debrief: Each participant attends a one-to-one coaching session with the facilitator to interpret their report, explore strengths and development areas, and define key leadership goals.

This process ensures that learning throughout the programme is personalised, targeted, and measurable, providing both the participant and the organisation with clear goals they aspire to achieve during the programme.

Programme Structure:

Your Emotional Intelligence in Leadership Programme
Six sessions to understand yourself, manage your responses and lead with greater clarity.

Session 1: Understand your emotions and what triggers them

Someone questions your decision in a meeting. You feel yourself tense up, and suddenly you are defending your position before you have fully heard what they are saying.

You’ll explore what happens in moments like these: what you feel, what you tell yourself and how this influences your response. You’ll begin to recognise your emotional triggers and notice how your behaviour affects the people you lead.

You’ll work on: emotional self-awareness, recognising triggers and understanding your impact.

Session 2: Give yourself space before you react

You receive an email that frustrates you. You start typing a reply immediately. Or someone interrupts you, and you respond more sharply than you intended.

You’ll explore how to recognise the urge to react and create a pause before acting on it. You’ll practise ways to manage strong emotions so you can choose words and actions that reflect the leader you want to be.

You’ll work on: impulse control, emotional regulation and responding thoughtfully.

Session 3: Manage pressure and recognise your limits

Several deadlines collide, your team needs answers and another urgent request arrives. You keep going, but you are sleeping poorly, losing patience and finding it harder to switch off.

You’ll explore how stress shows up for you and what helps you stay steady when demands increase. You’ll also recognise when pushing through is becoming unsustainable and consider what needs to change in your workload, boundaries or support.

You’ll work on: stress tolerance, recognising emotional exhaustion and making space for recovery.

Session 4: Say what needs to be said—with confidence and respect

A team member repeatedly misses deadlines, but you keep postponing the conversation. Meanwhile, you agree to more work because saying no feels uncomfortable.

You’ll practise expressing your needs, concerns and expectations clearly. You’ll explore the anxiety that can accompany difficult conversations and how to remain assertive while listening to the other person.

You’ll work on: assertiveness, communicating boundaries and addressing difficult issues.

Session 5: Make decisions with greater clarity

A project falls behind schedule. You feel pressure to give an immediate answer, even though you don’t have all the facts. Or you keep revisiting a decision because you are worried about disappointing someone.

You’ll explore how emotions and assumptions influence your judgement. You’ll practise separating facts from interpretations, weighing your options and recognising when you need more information—or when you are ready to act.

You’ll work on: decision-making, reality testing and problem-solving under pressure.

Session 6: Understand others and put your learning into practice

Someone who is usually reliable becomes withdrawn and starts missing deadlines. You feel frustrated, but you also sense there may be something you don’t understand.

You’ll practise approaching the situation with curiosity, listening without jumping to conclusions and being clear about expectations. You’ll also reflect on what you have learnt about yourself and choose the changes you want to carry into your everyday leadership.

You’ll work on: empathy, listening, balancing care with accountability and your personal action plan.

Throughout the programme, you’ll bring your own leadership situations into the learning and choose a practical action to try between sessions.